The short version
Food is not returnable once it leaves us, so we do not accept returns for change of mind. But if a jar arrives damaged, leaking or wrong, tell us within 48 hours and we will replace it or refund you. No argument.
Cancelling an order
You can cancel any order before it is dispatched. Write to hello@theflavorchapter.com or call +91 81000 61597 with your order number. If payment has already been taken, the full amount is refunded to the original payment method.
Once an order has been handed to the courier it cannot be cancelled.
Damaged, leaking or wrong items
Report it within 48 hours of delivery with:
- your order number
- photographs of the damaged jar and the outer packaging
- a photograph of the shipping label
We will verify and then either send a replacement at no cost or refund you in full, whichever you prefer.
What we cannot refund
- Change of mind, or not liking the taste. Pickle is a matter of preference and we cannot resell an opened food jar.
- Requests raised more than 48 hours after delivery.
- Damage caused after delivery, including incorrect storage.
- Parcels returned because the delivery address was incorrect or nobody accepted the parcel.
How refunds are processed
Approved refunds are issued to the original payment method within 5 to 7 working days of approval. The time it takes to appear in your account depends on your bank or card issuer — typically another 3 to 5 working days.
For Cash on Delivery orders, refunds are made by UPI or bank transfer to an account you nominate.
Contact
hello@theflavorchapter.com · +91 81000 61597 · Monday to Saturday, 10:00 AM to 7:00 PM IST