Ordering and delivery
Where do you ship?
Across India. We do not ship internationally at the moment.
How long will my order take?
We dispatch within 1 to 2 working days. Delivery is usually 2 to 4 days in Kolkata and West Bengal, 3 to 6 days to metro cities and 5 to 9 days elsewhere. Full detail is in our shipping policy.
Is shipping free?
Yes, on prepaid orders above ₹599. Below that a flat charge is shown at checkout before you pay.
Do you offer Cash on Delivery?
Where our courier supports it for your PIN code. Availability is shown at checkout.
The pickles
Do you use preservatives?
No. No chemical preservatives, no vinegar, no artificial colour. Our pickles are preserved the traditional way — in oil and salt, with sun-drying and resting doing the work.
How long does a jar last?
Nine months from the packing date unopened. Once opened, refrigerate it and always use a dry spoon. Moisture is what spoils a pickle, not time.
Why does my jar look different from the photograph?
Because it is handmade with seasonal produce. Colour, texture and intensity vary between batches. It is not a defect.
What oil do you use?
Cold-pressed mustard oil, in every savoury pickle.
Are they very spicy?
Less than people expect. The green chilli pickle is the hottest thing we make and even that builds over a few seconds rather than hitting at once. Sweet jars like kuler achar have only a trace of heat.
Do they contain allergens?
All savoury pickles contain mustard oil and mustard seeds. They are prepared in a kitchen that handles other spices. Full ingredients are listed on each product page — read them if you have an allergy.
Are they vegetarian?
Yes. Everything we make is vegetarian.
Sizes and pricing
What sizes do you sell?
Every pickle comes in 200 g and 500 g. If you are trying us for the first time, start with 200 g.
Do you do bulk or gifting orders?
Yes. Write to hello@theflavorchapter.com with quantities and we will come back with pricing.
Problems
My jar arrived broken.
Send us photographs of the jar, the packaging and the shipping label within 48 hours of delivery and we will replace it or refund you. See the refund policy.
Can I cancel my order?
Yes, any time before it is dispatched. Email or call us with your order number.
How do I reach you?
hello@theflavorchapter.com or +91 81000 61597, Monday to Saturday, 10:00 AM to 7:00 PM IST.