Who we are
The Flavor Chapter (“we”, “us”) operates theflavorchapter.com. Our registered address is [ADD YOUR FULL STREET ADDRESS HERE], Kolkata, West Bengal, India. GSTIN 19BIDPB3848R1ZP. You can reach us at hello@theflavorchapter.com.
What we collect
When you place an order
- Name, delivery address, PIN code, email address and mobile number
- Order contents, order value and order history
- Delivery instructions you choose to give us
Automatically
- IP address, browser type and device type
- Pages visited on our site and how you arrived
- Cookies, described below
What we never see
We do not collect or store your card number, CVV, UPI PIN or net banking credentials. Payments are handled entirely by our payment gateway on their own secure systems. We only receive a confirmation that payment succeeded or failed.
Why we collect it
- To pack, ship and deliver your order
- To send order confirmations, dispatch notices and tracking updates
- To answer your questions and handle refunds or replacements
- To meet our legal, tax and accounting obligations in India
- To improve the website, in aggregate and anonymously
Who we share it with
Only with parties who need it to complete your order:
- Courier partners — your name, address and mobile number, so they can deliver
- Payment gateway — the amount and order reference, so payment can be processed
- Our hosting provider — which stores the website and its database
- Government authorities — where we are legally required to disclose
We do not sell, rent or trade your personal information to anyone, for any purpose.
Cookies
We use cookies to keep your cart contents between pages, to keep you logged in if you have an account, and to understand how the site is used. You can block cookies in your browser settings, but the cart and checkout will not work correctly without them.
How long we keep it
Order records are kept for as long as Indian tax and accounting law requires. Marketing contact details are kept until you ask us to remove them.
Your rights
Write to hello@theflavorchapter.com to ask us to show you the data we hold about you, correct it, delete it, or stop sending you marketing messages. We respond within 30 days.
Security
The site runs over HTTPS. Access to order data is restricted to people who need it to fulfil orders. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.
Children
Our site is not directed at children under 18 and we do not knowingly collect their data.
Changes
If we change this policy we will update this page. Material changes will be noted at the top of the page.